TESTIMONIALS
We had an amazing product, and great people. Why weren’t we thriving? We brought Dan and Jenn in to find out. The first thing they did was talk to every individual in our company, gaining their trust and learning about our business from within. They then dug deep into our systems, software, and workflows. Finally, they studied our finances. Then, through a series of guided discussions, they helped us uncover problems in our leadership structure and the roles of key employees, as well as critical inefficiencies. After a major overhaul and re-set, everything has changed for the better, from work culture and morale to the bottom line. There were surprises and painful truths, and the changes were fundamental, but the resulting alignment between intent and action has been invigorating and inspiring. We can’t wait to see how far we can go in the next year!
Sandra, owner
Dan and Jenn, along with the rest of the team at Hilldash, are truly incredible. A year ago, our business was struggling, largely due to three factors:
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We were too busy working “in” the business to work “on” the business.
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We couldn’t see our blind spots (obviously!).
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We were experts in our field, but lacked some of the operational expertise needed to make the business hum and reach our full potential.
We brought Dan and Jenn in and today, one year later, our company is nearly unrecognizable on many fronts: improved systems and processes; profoundly better team morale, communication, and collaboration; an ability to make data-driven decisions; a clear view into our finances…I could continue, but you get the picture. Dan and Jenn’s combined skills cover every core facet of a small business, from finance to marketing to HR. And skillsets aside, they are simply a pleasure to work with. They are truly a gem and I’m confident their involvement would significantly benefit any company who is struggling to “level up” with respect to structure, employee happiness, client satisfaction, or financial success.
Ted, owner
You don’t know what you don’t know. Until you do!
We didn’t know how badly we needed Dan and Jenn until they were here.
We knew things weren’t what we wanted them to be, but we thought the fixes were simple and technical: We needed more clarity from and insight into our books. We knew we were flying blind with our numbers, but thought we just needed to set some goals. It all seemed pretty straight forward. We thought we hired the team to teach us about our books, streamline our operations, and set us up to scale.
What we didn’t know, was that before our books could make sense, before we could even think about growth, we needed to do an entire overhaul of the structure of our business; terminate some positions and redesign others, create a clear org chart, and clarify the role of every person in the house.
In this process, all the things that didn’t make sense initially now make so much sense. After working with Dan and Jenn, not only do we understand where we stand, we can make valid projections and know which levers we have to pull to make them happen. Everyone knows what they are responsible for, and who they answer to. We have metrics to make our setting of expectations realistic and reasonable, so we can give meaningful feedback for reward or improvement.
More than profitability, we are focused on the well being of our staff, because that is what will drive longevity and the long term health and growth of the business. We also understand the trends well enough that we can make changes in real time in response to external events and how they are affecting our work flow.
NOW we understand how much we didn’t know, and that knowledge is power.
Kim, owner
TIME FOR A RESET
You don't need to choose a model up front.
Most clients start with diagnosis then move into the structure that fits the business